Shake Shack Contact and Help

Here’s a list of options you can choose if you are thinking of contacting Shake Shack for any sort of queries.

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Shake Shack’s official website

Shake Shack’s official survey website

Toll free number


Office hours

Monday – Friday


8 am to 5 pm

Frequently Asked Questions


Does Shake Shack deliver or cater in case I want?

Yes, Shake Shack has the option of catering and managing a party for you. All you need to do is simply book them before time so they can facilitate you in the best possible way.

Does Shake Shack allow to have a franchise?

No, Shake Shack does allow or give the option of opening your own franchise right now.

In case I win the Shake Shack lucky draw, can they simply deliver the gift card to me?

Yes, in case you win you can get your gift card through mail. You can also order your eGift card through their website.

Are credit cards accepted at Shake Shack?

Yes, Shake Shack accepts all credit and debit cards.

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